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How mantab21 Handles Your Privacy

This page covers how we collect, use, and protect the information tied to your mantab21 account — including how payment data from DANA, OVO, and GoPay is handled. Availability of our services depends on local law and eligible regions in Indonesia.

Account Data ProtectionDANA, OVO, GoPay TransactionsYour Rights & AccessData Retention Policy
mantab21 How mantab21 Handles Your Privacy
REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about your data, want to request access to the information we hold, or need to update your account details, our support team can help. Reach us through the channels below and we'll point you to the right process.

Live Chat Open the chat window from your account dashboard. Our team can confirm what data we hold and walk you through an access or correction request during support hours.
Email Support Write to our support address from your registered account email. Include your account username so we can locate your record and respond with the right details.
Account Settings Some data — like your registered mobile number or preferred wallet — can be updated directly in your account profile without needing to contact support at all.
HOW WE PROTECT IT

Data Handling and Account Security

Your account is protected with SSL encryption on every page and session. Wallet data from DANA, OVO, and GoPay is handled through encrypted transaction flows — we store a reference record, not raw wallet credentials. Access to your account data inside mantab21 is restricted to the teams that need it to process payments or resolve support tickets.

Encryption in Transit

All data moving between your device and mantab21 — including payment confirmations from OVO and GoPay — travels over SSL. No plain-text transmission of account or wallet details.

Data Access Controls

Your account information is accessible only to staff handling payments, account security, and support. We do not share account data with unrelated third parties.

Retention and Deletion

We keep your transaction history while your account is active. After closure, data is retained only as long as applicable Indonesian law requires, then removed from active systems.

Cookie Management

Session cookies keep you logged in and remember your wallet selection. You can clear or block cookies through your browser settings without losing your account access.

Privacy Questions We Get Asked

Here are the questions we hear most about account data, payment records, and your rights as a mantab21 account holder.

We collect your contact details, login credentials, and device information at registration. Once you deposit via DANA, OVO, or GoPay, transaction references are added to your account record.

Payment data is used only to process your deposit or withdrawal. We store a transaction reference for your account history — we do not store your wallet PIN or full wallet credentials.

Yes. Send a request from your registered account email to our support team. We'll confirm what data we hold and share it with you in line with applicable local law.

We keep closed account records for the period required under applicable Indonesian law. After that window, the data is removed from our active systems and is no longer accessible.

We do not sell your data. We share information only with payment processors like DANA, OVO, and GoPay as needed to complete transactions, and with regulators where local law requires it.

Go to your account profile in the dashboard. Mobile number, email, and default wallet can be updated there directly. If you run into issues, live chat support can assist you.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.